Privacy Policy – diwi11 | How We Handle Your Personal Data

1. Introduction

This Privacy Policy applies to all users of the diwi11 platform at diwi11.vip and the diwi11 mobile app for Android and iOS. It explains what personal data diwi11 collects, why it is collected, how it is used, and what your rights are in relation to that data.

By registering a diwi11 account you acknowledge that you have read this Privacy Policy and understand how your information is handled. If you do not agree with any part of this policy, you should not register or use the platform.

This policy is written in plain language. Where we use specific terms they are explained in context. If anything is unclear, the diwi11 support team can answer questions about data handling at any time through live chat or by email.

2. Data We Collect

diwi11 collects the following categories of personal data:

diwi11 does not collect sensitive categories of data such as health information, biometric data (other than what is processed locally on your device for the optional biometric login feature), or data relating to political or religious views.

3. How We Collect Your Data

Data is collected through the following means:

• Direct input: Information you provide when registering your diwi11 account, completing identity verification, making a deposit, contacting support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically as you interact with the diwi11 website or mobile app – including IP address, device identifiers, browser type, and session activity logs.
• Payment providers: Confirmation data from JazzCash, Easypaisa, Raast, and card processors confirming the outcome of payment transactions. diwi11 receives confirmation references and amounts, not raw card or wallet credentials.
• Cookies and similar technologies: Data collected via cookies placed on your browser or device when you visit diwi11.vip. See the Cookies section below for details.

4. How We Use Your Data

diwi11 uses your personal data for the following purposes:

• Account management: Creating and maintaining your diwi11 account, verifying your identity, processing login requests including biometric login on the app, and managing VIP tier status.
• Payment processing: Facilitating PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer, and cards; processing PKR withdrawal requests; and maintaining transaction records.
• Platform operation: Delivering the games, Sports Betting markets, Bingo rooms, and other platform features to your device. This includes logging game results and bet outcomes to your account history.
• Security and fraud prevention: Monitoring account activity for indicators of fraud, bonus abuse, or unauthorised access; flagging unusual patterns for review; and maintaining audit logs.
• Responsible gaming: Monitoring usage patterns to support responsible gaming tools including deposit limits, session timers, and self-exclusion. Where permitted by applicable rules, this may include flagging accounts showing signs of problem gambling behaviour.
• Customer support: Responding to queries submitted via live chat or email; resolving disputes; and maintaining records of communications for quality assurance.
• Platform improvement: Analysing aggregate usage data to improve the platform's performance, layout, game selection, and payment flow.
• Marketing communications: Sending promotional information about bonuses, new games, and offers – but only where you have opted in to receive these. You can opt out at any time via account settings.

5. Sharing Your Data

diwi11 does not sell your personal data to third parties. Data is shared only where necessary and only with the following categories of recipient:

• Payment processors: JazzCash, Easypaisa, Raast, card processors, and bank partners receive the data necessary to process your PKR transactions. This includes your account reference and transaction amount. These providers operate under their own privacy policies and data handling standards.
• Game providers: Where games are provided by third-party studios (such as Pragmatic Play or NetEnt), your session data is shared with that provider for the duration of the game session to deliver the game. Game providers do not receive your full account profile.
• Technology service providers: Companies that provide platform infrastructure, hosting, analytics, or security services may process data on diwi11's behalf under confidentiality agreements. These providers are not permitted to use the data for their own purposes.
• Legal and regulatory requirements: diwi11 may disclose data where required to do so by law, court order, or in connection with the investigation of fraud or criminal activity.

6. Payment Data Handling

Because the diwi11 platform handles real-money transactions in PKR, payment data is treated with particular care. Here is what you should know about how your payment information is managed:

• PKR transactions: All deposits and withdrawals are in Pakistani Rupees. JazzCash and Easypaisa wallet references, bank account details for bank transfers, and card details for card payments are processed by the respective payment provider and are not stored in full on diwi11 servers.
• Transaction records: diwi11 maintains records of your deposit and withdrawal history, including amounts, dates, methods, and reference numbers. These records are accessible in your account transaction history and are kept for as long as your account is active plus a retention period thereafter.
• Third-party payment methods: JazzCash, Easypaisa, Raast, and card processors have their own terms of service and privacy policies that govern how they handle your payment credentials. diwi11 receives confirmation of successful transactions but does not receive or store your full JazzCash PIN, Easypaisa MPIN, or card CVV.
• Fraud prevention: Payment method data is used to identify and prevent fraudulent activity, including the use of stolen or unauthorised payment credentials and the creation of multiple accounts linked to the same payment method.

7. Cookies & Similar Technologies

diwi11 uses cookies and similar tracking technologies when you visit diwi11.vip or use the web version of the platform. Cookies are small text files stored on your device that help the platform remember preferences and analyse usage.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting how the platform works.
• Functional cookies: Store your preferences such as language settings and recently played games to provide a more personalised experience across sessions.
• Analytics cookies: Collect aggregate, anonymised data about how visitors use diwi11.vip – for example, which pages are most visited and how long sessions typically last. This data helps improve the platform but does not identify you personally.

The diwi11 mobile app uses local storage and device identifiers to deliver a consistent app experience. These function similarly to cookies but are managed at the device level rather than through the browser.

You can manage browser cookies through your browser settings. Note that disabling essential cookies may affect your ability to use the diwi11 platform.

8. Data Security

diwi11 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• Encryption: Data transmitted between your device and diwi11 servers is encrypted using TLS (Transport Layer Security). This protects your login credentials, personal information, and transaction data in transit.
• Access controls: Internal access to user data is restricted on a need-to-know basis. Staff who process personal data for support or compliance purposes do so only to the extent required for their specific role.
• Infrastructure security: Platform servers are maintained with up-to-date security patches and are monitored for intrusion attempts and unusual activity.
• Password storage: Account passwords are stored using one-way hashing. diwi11 staff cannot retrieve your password – only reset it through the account recovery process.

While diwi11 takes reasonable steps to protect your data, no system is completely immune to security threats. You also have a role in keeping your account secure – use a strong, unique password for your diwi11 account and enable biometric login on the app if your device supports it.

9. Data Retention

diwi11 retains personal data for as long as your account is active. After account closure, data is retained for a further period to meet legal and regulatory record-keeping obligations and to handle any post-closure queries or disputes.

• Active accounts: All account data is retained throughout the life of the account.
• Closed accounts: Transaction records, identity verification documents, and support communications are retained for a minimum period following account closure. The specific retention period is determined by applicable record-keeping requirements.
• Marketing data: If you have opted in to marketing communications and then opt out, your preference is updated immediately and you will not receive further promotional messages. The data used for that purpose is marked accordingly.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

10. Your Data Rights

As a diwi11 user, you have the following rights in relation to the personal data the platform holds about you. To exercise any of these rights, contact the support team through live chat or by email at the address in the footer.

Requests are responded to as promptly as possible. Some requests – particularly erasure requests – may be limited where retention is required for legal reasons such as financial record-keeping. diwi11 will explain any limitations that apply to a specific request.

11. Minors & Age Verification

diwi11 is strictly an 18+ platform. The platform does not knowingly collect personal data from individuals under the age of 18. If diwi11 becomes aware that an account has been created by or is being used by a person under 18, that account will be suspended immediately and any balance will be returned to the deposit source after verification.

If you are a parent or guardian and you believe a minor has registered on diwi11, please contact the support team immediately. The team will investigate and take appropriate action as quickly as possible.

12. Changes to This Policy

diwi11 may update this Privacy Policy periodically to reflect changes in how the platform operates, updates to technology, or changes in applicable requirements. The review date at the top of this page will be updated each time a change is made.

For material changes that significantly affect how your data is used or your rights in relation to it, diwi11 will notify registered users through account communications before the change takes effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

If you do not agree with any changes to this policy, you can request to close your account and any remaining PKR balance will be processed as a withdrawal to your registered payment method.

13. Contact – Data Queries & Requests

For any question about this Privacy Policy, or to exercise any of your data rights described above, contact the diwi11 support team. The fastest route is the live chat available within the platform when you are logged in.

You can also contact diwi11 by email at the address displayed in the footer of this page. When submitting a data request by email, please include your registered username and a description of what you are requesting. This helps the team process your request accurately and without unnecessary back-and-forth.

This Privacy Policy was last reviewed in June 2026.